We Are Currently Delivering To UK Mainland Only • Fresh Flowers Are Collection Only From Our Warehouse In Ipswich
Returns and Delivery
Returns and Delivery
***We are currently only delivering to the UK mainland***
Mainland UK excludes Northern Ireland and the Highlands of Scotland which are the postcode areas: AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56 FK19, FK20, FK21 HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9 IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56 KA27, KA28 KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17 PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA 87, PA88 PH1, PH5, PH6, PH7, PH8, PH9, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44 ZE1, ZE2, ZE3
We aim to dispatch your parcel within 2 working days. Your parcel should then be delivered in 2-3 working days from dispatch.
Our delivery charges are as follows:
UK Mainland
| Order value up to (inc VAT) | Delivery 2-3 Days |
|---|---|
| £50.00 | £5.75 |
| £100.00 | £8.00 |
| £150.00 | £12.00 |
| Above £150.00 | £15.00 |
For any other delivery requirements please contact us on 01473 272300 or email us.
Wholesalefloristdirect.co.uk will always make every effort to deliver on time; however, some orders may be delayed due to factors out of our control, such as bank holidays, bad weather conditions, traffic and postal/courier strikes.
Orders are dispatched within 2 working days.
Cancellation and payment.
Once an order has been placed it can't be cancelled or amended without prior permission from Wholesale Florist Direct.
You are able to change errors in your order up until the point that you proceed with the payment.
It is your responsibility to enter a correct email address and contact information in order for wholesalefloristdirect.co.uk to keep you updated on your order.
wholesalefloristdirect.co.uk accepts no liability if a delivery is delayed because you have not given us the correct payment details.
Returns
In the unfortunate situation you wish to return an item you have purchased, please email us at wholesalefloristdirect@gmail.com or give us a call on 01473 272300 so we can discuss this with you.
We will give a full refund on any unsuitable good returned to us within seven days of receipt. Please put this in an email to us of your intentions to return any goods prior to actually returning said goods.
Goods must be returned in original unopened packaging and return postage costs will be at your own expense. This does not affect your statutory rights.
Claims
The carriers must be notified at the time of delivery, of any goods received damaged.
Damage to postal deliveries must be reported to wholesale florist direct within 48 hours of receipt.
It should be noted that we are not insured with couriers for sending glass or ceramics.
Liability
Certain items are sharp or can contain substances and chemicals to be used with care. Therefore, NO liability will be accepted for misuse by wholesalefloristdirect.